Our values are an integral part of our business, defining and informing everything we do. They are shaped around our primary goal of delivering leading luxury shopping experiences.
Exciting our customers
What our customers care about, we care about. Inspired by their passion for luxury shopping experiences, we want to make every visit to our stores an opportunity to discover something new that excites, amazes and surprises. We achieve this with our world-class customer service and by constantly re-inventing everything we do for our visitors from all over the world.
Inspiring our people
Dynamic people that love our businesses are the bedrock of our success. We are committed to providing our team members with the tools, information and support they need to deliver a great results every time. We create exciting environments, where people can thrive, realise their full potential and have a little fun along the way.
Working as one
We believe that we are stronger together, and greater than the sum of our parts. We place significant emphasis on team work and sharing knowledge, skills and expertise across the Group so we all benefit and continue to excel. Each and every one of our team members has something to offer and contribute as we drive our business forward.
Driving creativity and innovation
From their foundations, our businesses thrive on new ideas and innovation that provide leading luxury shopping experiences to our customers. We are pioneers in the fast-changing retail landscape, using technology to enhance shopping experiences and engage our customers in new and exciting ways.
Respecting our world
We want to leave a positive and lasting legacy for future generations. That applies to our people as well as our customers. We are considerate of the world around us. Respect and integrity extend to all the societies and communities we operate in and we support and celebrate extraordinary people and causes.