Privacy Policy

This policy sets out (together with the Terms of Use and any other documents referred to in it) the basis on which the Selfridges Group (“we”, “us” and/or “our”) and its group companies (i.e. its ultimate holding company together with every subsidiary of that holding company from time to time and established or registered in any part of the world) (each a “Group Company” and together the “Group Companies”) will process or treat any personal data collected from, or provided by, you.

When we refer to the Group Companies, we are usually referring to the following businesses: Brown Thomas, Holt Renfrew, Selfridges & Co and de Bijenkorf and Arnotts. Each of these luxury businesses form part of the Group Companies.  However, each of these businesses operate as a separate independent legal entity, registered in various parts of the world and all have their own brand identities and websites (full details of which are provided for below) where you can find out more information about each of them. Each of these four businesses are independently responsible for their own legal and regulatory compliance and any other issues arising from any transactions with you.  Therefore, if you would like to review the privacy policy and practices of any of these businesses please visit the relevant website for contact details.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller of this Selfridges Group Website (as defined below) is SHEL Holdings Europe Limited of 400 Oxford Street, London W1A 1AB.

In keeping up-to-date with not only new laws and regulations but also our business objectives, we may change this Privacy Policy from time-to-time. To ensure that you are always aware of our most current Privacy Policy, please take the time to check this webpage regularly.

What information do we collect?

The Website

In general, you can visit (the “Website”) without providing any information and we won't know your identity.

If you browse the Website we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. The information we report is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Should you wish to contact us you can do so by leaving your personal details on our “Contact” page. We will then know your identity and the activities you carry out on the Website. Information we collect about your computer may then be linked on our systems to you. We may also retain copies of any correspondence or contact details you send us.

In Person, By Post or Email

Should you contact us by means other than via the Website (including in person, by post, fax or email) we may also collect and store information you provide to us.  This would include any curriculum vitaes and personal contact data.

We confirm that any personal information which you provide to us, and any information from which we can identify you, is held in accordance with the registration we have with the Information Commissioner’s Officer.

What do we do with the information we collect?

We use this information for all sorts of purposes.

The main reason we use this information is to address the query or question you have contacted us about. 

We also use the information:

  • for internal record keeping;
  • for career and job prospects;
  • for statistical or survey purposes to improve the Website and its services to you; and/or
  • to allow us to provide you with, and to ensure you receive, the best possible service from the Selfridges Group and the Group Companies.

You agree that you do not object to the Selfridges Group contacting you for any of the above purposes whether by telephone, email, SMS or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Who do we share this information with?

We may share your personal information with the Group Companies and certain companies performing services on behalf of the Selfridges Group (such as, for example, service providers and third party agents) who will only use the information to provide services that the Selfridges Group has requested.

We may also share some of your personal information with certain third party companies for analytical or storage purposes. The types of functions that companies engaged by the Selfridges Group typically carry out include assisting us to more effectively manage and store your data; providing technical assistance and support; and performing other functions to support our general day-to-day activities.

Selected companies may have access to your personal information if it is essential for performing the function requested of them. However, these companies will only be permitted by us to use your personal information for the purpose of performing that particular function in strict accordance with our instructions and not for any other purpose.

The Selfridges Group requires all third parties that it works with to treat your personal information as fully confidential and to fully comply with all applicable UK data protection and consumer legislation from time to time in place.

In some circumstances, we may have to disclose your personal information by law, because a court or the police or other legal or regulatory enforcement agency has asked us for it.

We may also share your personal information with a purchaser or a potential purchaser of our business.

With the exception of the above, we do not sell, transfer or disclose personal information we have collected from you in connection with our website activities to third parties outside the Group Companies.

How to get copies of or amend the information we have collected

You can request details of personal information which the Selfridges Group holds about you under the Act. A small fee will be payable for this and you will need to provide proof of identification. If you would like a copy of the information held on you, please write to our General Counsel at 400 Oxford Street, London W1A 1AB or leave a message via the “Contact” page on the Website.

Please note that we cannot provide you with any information held about you by any of the other Group Companies (in particular Brown Thomas, Holt Renfrew, Selfridges & Co and de Bijenkorf) as we do not have access to this information. To obtain a copy of the information held about you by any other Group Company, you should make a request of the relevant company directly.  Should you require any further information in this regard please visit the relevant Group Company’s website (,,,

If you believe any information we have about you is incorrect or incomplete, please write or leave a message on the “Contact” page of the Website and we will correct or update any information as soon as possible.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and corporate policies to safeguard and secure the information we collect online.


We may link to other websites which are not within our control. Once you have left the Website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.


Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the site.  We use cookies to elevate your user experience and the quality of our site and service.  When you enter our web server sends a cookie to your computer which allows us to recognise your computer.  However, if you do not provide us with any personal data or information then we will not know that the cookie information relates personally to you.


Phishing is the name given to attempts to steal personal details and financial account details from a website user. "Phishers" use fake or "spoof" emails to lead users to counterfeit websites where the user is tricked into entering their personal details, such as credit card numbers, user names and passwords.

If you receive such an email or are asked for your password by anyone claiming to work for the Selfridges Group, please report the incident by entering the details on the “Contact” page of the Website or write to us by post Selfridges Group, 400 Oxford Street, London W1A 1AB.

Changes to our Privacy Policy

Any changes we make to this Privacy Policy will be posted on this page.

How to contact us

If you have any questions about our Privacy Policy, please contact the General Counsel at:

Selfridges Group
400 Oxford Street

Cookies Policy

We do use cookies on this Website ( However, we only use cookies that are strictly necessary and analytical. We do not use marketing cookies, nor do we collect or store personal data via the cookies used.

By proceeding beyond this page you consent to our cookie settings and agree that you understand this Cookies Policy which explains how you can manage your cookie choices and preferences. Please be aware that restricting cookies will impact on your user experience and may prevent you from using part of our Website.

What are Cookies?
You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting

Use of Cookies by the Selfridges Group
When someone visits this Website we collect standard internet log information. We do this to find out things such as the number of visitors to the various parts of the Website. We collect this information in a way which does not identify anyone.

If we do want to collect personally identifiable information through the Website we will highlight this. We will make it clear when we collect personal information and will explain what we intend to do with it. Our Privacy Policy can provide you with further details about how we use any personal information you give us.

The table below provides an overview of all the cookies used by the Selfridges Group, the purpose of the cookie, when it expires and, if necessary, how you can find out further information about each cookie:

Cookie Purpose Potential Intrusiveness to Customer Expiry
1. Essential site cookie
Cookie Name: NID
This cookie is necessary for the Selfridges Group to provide essential services to the viewer such as enhanced usability and accessibility including advanced filtering and content viewing.
The data collected by the cookie includes ID of recently viewed content.
Low 365 days
2. Essential site cookie
Cookie Name: has_js
This cookie is necessary for the Selfridges Group to understand if the viewer’s browser supports JavaScript.
The data collected by the cookie includes a numeric value of 1 if user’s browser supports JavaScript, 0 otherwise.
Low End of session
3. Google Analytics
Cookie Name: OGP / OGPC/ PREF/ SID
These cookies are used by Google to track usage of and enable their Google Maps functionality on the Website. Low Visit the Privacy Policy of Google to find out further information about these cookies.


We are continually striving to develop improved ways of managing your cookie preferences. As new technologies and solutions emerge, this cookies policy may be updated to reflect any such advances in technology and preference management tools.

Terms of Use

Brown Thomas & Co. Limited, Holt Renfrew & Co. Limited, Selfridges & Co. Limited, Magazijn "De Bijenkorf" B.V. and Arnotts Limited, along with their subsidiaries and group companies, together comprise the "Selfridges Group".  By accessing or using this Selfridges Group website, via, ("Website") you are indicating your acknowledgment and acceptance of these terms and conditions of use in their entirety ("Terms").

These Terms are subject to change by the Selfridges Group at any time in its sole discretion. Any changes will be effective upon the posting of the revisions on the Website. Your use of the Website will be subject to the most current version of the Terms posted on the Website at the time of such use. Your continued use of this Website after such changes are implemented constitutes your acknowledgment and acceptance of the changes. Please consult these Terms regularly.

If you do not agree to these Terms or any changes to these Terms, please immediately discontinue your use of the Website. 

Use of Website
The Selfridges Group authorises Website visitors ("you" or “your”) to view and use "as is" the materials on this Website including text, pictures, graphics, audio or video clips, software and any other information ("Materials") only for your personal, non-commercial use, provided that: (i) you do not remove any copyright and other proprietary notices contained in the original Materials from any copies of the Materials; and (ii) you abide by all applicable laws and comply with all requirements identified in these Terms, and such additional terms and conditions that may be provided to you during use. You agree to review and abide by these Terms and assume all risk associated with the use of the Materials.

You may not modify the Materials in any way or reproduce or publicly display, perform, distribute or otherwise use them for any public or commercial purposes. Any use of the Materials on any other website, electronic device or networked computer environment for any purpose is prohibited. 

If you are a corporate customer and would like to request permission to use photography, trade marks or any other content from the Website please contact  

Intellectual Property
The materials on the Website are proprietary and are exclusively owned by the Selfridges Group (or its licensors) and any unauthorised use, reproduction or distribution of any materials stored or available through this Website may violate copyright, trade-marks, patents or other intellectual property rights or applicable laws.

“The Selfridges Group” and all logos appearing on the Website are trade-marks of the Selfridges Group. Any use of Selfridges Group trade-marks without prior written authorisation is strictly prohibited. The Materials on this Website are copyrighted and any unauthorized use of any Materials may violate copyright, trade-mark, and other laws.

If you breach any of these Terms, your authorisation to use this Website automatically terminates and you must immediately destroy any downloaded or printed materials or any other materials derived from the use of this Website, which contain intellectual property of the Selfridges Group.

Illegal Usage Prohibited
You agree to comply with all applicable local, federal, national and international laws, regulations and treaties while using this Website. In addition, while using the Website, in accordance with these Terms as modified from time to time, you agree to comply with generally accepted internet standards and shall refrain from any abusive use of this Website.

Links to Other Websites
Links to third party websites (websites which fall outside the definition of the Selfridges Group) on this Website are provided solely as a convenience to you. If you use these links, a new browser will be launched to access linked websites. The Selfridges Group has not reviewed these third party websites and does not control and is not responsible for any of these websites or their content. The Selfridges Group does not endorse or make any representations about them, or any information, or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do this entirely at your own risk.

You acknowledge and agree that the Selfridges Group, in its sole and absolute discretion, may, without notice to you, suspend or terminate your use of, or access to the Website or any services and remove and discard any related Materials for any reason, including where the Selfridges Group believes that you have violated any of these Terms.

You agree that the Selfridges Group shall not be liable to you or to any other person as a result of any such suspension or termination. If you are in disagreement with any of these Terms, please discontinue using the Website.

You acknowledge that you are using this Website including its Materials at your own risk. The Selfridges Group and its partners, affiliates and suppliers do not guarantee error-free or uninterrupted operations of the Website. The information provided via this Website is provided "as is" without any warranties or representations of any kind (whether express or implied). The Selfridges Group and its suppliers do not warrant the accuracy and completeness of the Materials available on or through this Website. The Materials on this Website may be out of date, and the Selfridges Group makes no commitment to update the Materials. Information published on this Website may refer to products, programs or services that are not available in your jurisdiction.

The Selfridges Group shall use its reasonable efforts to ensure that the Website is free from viruses and other malicious content.  However, the Selfridges Group (and any other party involved in producing or delivering the Website) assumes no responsibility, and shall not be liable for any damage to, or viruses which may infect, your computer equipment or other property.

You shall indemnify and forever hold harmless the Selfridges Group, its partners, affiliates and suppliers and each of their respective directors, officers, employees, consultants, agents and suppliers from and against any and all claims, demands, actions, suits, losses, costs, charges, expenses, damages and liabilities, (including legal fees) which may be incurred by reason of or in connection with your use of this Website.

Exclusions of Liability
The Selfridges Group excludes all representations, warranties, conditions and terms (whether express or implied by statue, common law or otherwise) to the fullest extent permitted by law.  The Selfridges Group accepts no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Terms or your use of the Website (including the Materials or information contained on this Website and/or any other linked website).

Entire Agreement
These Terms together constitute the complete and entire agreement between you and the Selfridges Group pertaining to the use of the Website and supersede any prior agreement, whether written or oral.

Third party rights
Only you and the Selfridges Group shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

The Selfridges Group will not be considered to have waived any of its rights or remedies described in these Terms unless the waiver is in writing and signed by the Selfridges Group. No delay or omission by the Selfridges Group in exercising its rights or remedies will impair or be construed as a waiver of its right to enforce such rights at any time.

Applicable Laws
These Terms shall be governed and construed in accordance with the laws of England and Wales and the English courts shall have exclusive jurisdiction over all disputes relating to the use of these Terms. You agree that jurisdiction and venue in such courts is appropriate and you agree to submit to the jurisdiction of such courts. All contracts shall be concluded in English.