ABOUT SELFRIDGES GROUP

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Selfridges Group provides leading luxury shopping experiences for millions of customers around the world through iconic, innovative and inspiring retail destinations.

Bringing together the international store portfolio of Canadian entrepreneur and philanthropist Galen Weston, Selfridges Group leverages its collective passion and creative spirit to surprise, entertain and delight visitors.

Selfridges Group consists of Brown Thomas in Ireland, Holt Renfrew in Canada, Selfridges in the UK and de Bijenkorf in the Netherlands. All four businesses enjoy a rich heritage and epitomise all that is captivating about the theatre of retail, whilst retaining their own distinct identities.

Galen Weston and his family are actively involved in Selfridges Group, bringing decades of retail experience to the portfolio and encouraging a collaborative ethos, with everyone working as one.

SHOPPING WITH SELFRIDGES GROUP

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There's nothing quite like shopping with Selfridges Group.

We truly put the customer at the heart of everything we do, whether you are visiting one of our stores or shopping online, you are assured of an extraordinary and unique retail experience.

Our businesses work with the world’s leading brands to offer you the widest assortment of quality products and services. The choice is extensive and constantly updated in line with the latest trends and must-have items.

Selfridges Group’s luxury experiences go beyond shopping. From our iconic cafes and restaurants to visionary in-store events and launches, we want all our customers to explore and enjoy our wondrous and dynamic environments.

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We aim to excite and delight customers through every interaction and are committed to ensuring every experience with us is both a positive and memorable one.

Our people truly make the difference and always go the extra mile.

Never complacent, we are constantly working to re-define luxury shopping for all our customers. We are a multichannel organisation with stores, internet shopping and home delivery, and our growing digital presence means our customers around the world can engage with our businesses in new and exciting ways.

Everyone is welcome and every day we strive to deliver for our customers, our partners and suppliers as well as the communities we work in, leaving a lasting legacy for future generations.

These are just some of the reasons why Selfridges Group is more than the sum of its parts.

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our business

brown thomasholt renfrewselfridgesde bijenkorf
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Selfridges Group holds a unique position in the luxury retail sector and its stores have built a reputation for offering customers something distinctly different.

Across Europe and Canada, our stores benefit from a vast selling area of nearly 3,000,000 sq ft. Annual sales total over £2 billion and more than 10,000 team members make up the Group.

Each business is a treasured national icon in their respective countries and enjoys a truly global reach: Brown Thomas in Ireland, Holt Renfrew in Canada, Selfridges in the UK and de Bijenkorf in the Netherlands. Our customers come from far and wide to experience these amazing retail destinations and our growing online presence means that consumers can enjoy our products and services whenever and wherever they are.

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We are inspired by our customers and the world around us, which is why we are constantly evolving, innovating and refining what we do.

As a family owned business we know how important it is to offer a personalised service as well as understand the needs of each and every one of our visitors.

We measure success not just in terms of our sales performance but how well we are delivering on our customer promise. Over the years, we have grown the business and invested significantly across the Group. We intend to continue this momentum to ensure that we remain a pre-eminent global luxury retailer.

We are confident that our strategies are the right ones and we have the teams, know-how and determination to ensure we continue to achieve our goal of providing leading luxury shopping experiences for all our customers.

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our vision

Message from the Group Chairman
Galen Weston

Retail is in my family’s DNA and as a young boy I remember spending holidays and Saturdays working in our stores.

This early interest developed into a passion and a journey that has culminated in the creation of a portfolio of unique retail destinations that have set the standard for luxury shopping experiences around the world.

My introduction to luxury retail began in earnest in 1971 when my Irish wife, Hilary inspired me to buy Brown Thomas in Ireland. In fact, my family has always been extremely important to me in helping grow our businesses.

Retail is in my family's DNA

From there I ventured into the Canadian luxury retail market in 1986 when I bought Holt Renfrew before seizing the opportunity to acquire Selfridges in 2003. The Selfridges name already meant something to me as I was born in the UK and I remember visiting the Oxford Street store in London as a child. My connections with the country were further strengthened when my daughter Alannah chose to study and later settle in the UK.

More recently, we moved into the Netherlands with the acquisition of de Bijenkorf in 2011, which also has a personal resonance for me as my grandmother was Dutch.

I am incredibly proud of the teams in each of our businesses and what they have achieved over the years. We continue to make great strides together and I firmly believe that we are stronger working as one, where knowledge, skills and expertise can flow freely across the Group.

We remain a family business with all the benefits that this brings. I enjoy nothing more than walking the shop floors and talking with customers and team members. Alannah, my daughter, was the Creative Director for Selfridges in the UK before taking on the role of Group Deputy Chairman in 2014. Each generation really does bring something new to the business.

We have a strong and dynamic senior management team who are effectively led by Selfridges Group Managing Director, Paul Kelly. Exceptional talent runs right through our business and we are committed to nurturing and developing our people so they can always deliver a great result.

Each business has its own unique identity but they do share a number of similarities; a rich heritage, exceptional service, quality products and a thirst for creating new and exciting experiences to tempt and surprise customers.

Our businesses offer something truly special that you just cannot find anywhere else and we are constantly challenging ourselves to go even further, to keep growing and delivering leading luxury shopping experiences around the world.

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our values

Our values are an integral part of our business, defining and informing everything we do.
They are shaped around our primary goal of delivering leading luxury shopping experiences.

Exciting our customers

What our customers care about, we care about. Inspired by their passion for luxury shopping experiences, we want to make every visit to our stores an opportunity to discover something new that excites, amazes and surprises. We achieve this with our world-class customer service and by constantly re-inventing everything we do for our visitors from all over the world.

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Inspiring our people

Dynamic people that love our businesses are the bedrock of our success. We are committed to providing our team members with the tools, information and support they need to deliver a great result every time. We create exciting environments, where people can thrive, realise their full potential and have a little fun along the way.

Working as one

Working as one

We believe that we are stronger together, and greater than the sum of our parts. We place significant emphasis on team work and sharing knowledge, skills and expertise across the Group so we all benefit and continue to excel. Each and every one of our team members has something to offer and contribute as we drive our business forward.

Driving creativity and innovation

From their foundations, our businesses thrive on new ideas and innovation that provide leading luxury shopping experiences to our customers. We are pioneers in the fast-changing retail landscape, using technology to enhance shopping experiences and engage our customers in new and exciting ways.

Driving creativity and innovation

Respecting our world

Respecting our world

We want to leave a positive and lasting legacy for future generations. That applies to our people as well as our customers. We are considerate of the world around us. Respect and integrity extend to all the societies and communities we operate in and we support and celebrate extraordinary people and causes.

Our history

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1971

The Group started life in 1971 when Galen and Hilary Weston acquired a stake in Brown Thomas, one of Ireland’s oldest and best-loved department stores, before purchasing the business outright in 1983. Seeing an opportunity to expand Brown Thomas outside Dublin, there are now seven stores across Ireland. www.brownthomas.com

Brown Thomas
Holt Renfrew

1986

In 1986, Galen Weston and his family acquired Canadian department store chain Holt Renfrew, with a view to making the business a go-to destination for creative, contemporary and luxury shopping. Under the Weston’s stewardship the business has gone from strength to strength. www.holtrenfrew.com

2003

In 2003, the Weston family acquired Selfridges, the UK department store group founded in 1909 by retail visionary Harry Gordon Selfridge. In a bid to restore Selfridges’ iconic status, Alannah Weston was appointed Creative Director of Selfridges in 2004. Selfridges has since become a truly dynamic and innovative retail destination. www.selfridges.com

Selfridges
de Bijenkorf

2011

In 2011, the Weston family acquired de Bijenkorf; the Netherlands’ leading premium department store, since 1870. There are 10 stores located across the country and a €200 million investment plan is currently underway to ensure it continues to provide visitors with amazing luxury shopping experiences. www.debijenkorf.nl

Inspiring our people

OUR PEOPLE

The amazing people who make up Selfridges Group truly make the difference.

Our people are key to ensuring that we deliver leading luxury shopping experiences for all our customers, which is why we want to continue to be a place where people love to work and where people can realise their full potential.

We are always striving to be the best and are constantly asking ourselves how we can make our retail experiences even richer and even more special.

It’s important that everyone at Selfridges Group understands how they contribute to the organisation and the difference they can make to the on going success of the business. Great communication and close collaboration are key, and we work hard to ensure that our people feel informed, involved and inspired.

We place great emphasis on working as one, and by leveraging all the skills and knowledge we collectively possess across the Group, we believe we are stronger as individual businesses.

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We thank and recognise our people for the great work that they do.

It's important to celebrate our successes and acknowledge those individuals and teams who have gone above and beyond for their customers and colleagues.

We value the contributions of all our people, right across the organisation. Everyone has an opportunity to share their ideas and suggestions as we develop our businesses together.

Selfridges Group is a unique and inspiring place to work, where no two days are the same. If this sounds like somewhere you want to be, we would love to hear from you.

For more information and to explore our current opportunities please visit our websites.

Brown ThomasHolt RenfrewSelfridgesde Bijenkorf

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What our people say

Don’t just take it from us that we love our business. This is just a small selection of our team members’ thoughts about working for the unique businesses that make up Selfridges Group.
"Working as part of the Selfridges Group team in London provides me with a unique opportunity to draw on the wealth of experience across each of the four businesses. I feel proud to work with a collection of the world’s leading retailers, sharing best practice in a dynamic, fast-paced environment."
Lauren Roberts, Head of Strategy, Selfridges Group
"I am lucky enough to have worked in a variety of departments at Brown Thomas including Finance, and Business Development and I am currently working with the Multichannel Team. The business is evolving continuously and it is great to be able to change positions within the company."
Laura Sheridan, Multichannel Coordinator & Project Executive, Head Office, Brown Thomas
"I love meeting our customers and building a relationship with them, finding the perfect outfit for them and sending them out of our store with a product they love, feeling confident that they look good. I also love the fact that no two days are ever the same and you can never predict what will happen – working in retail will never be boring!"
Juliet Daly, Sales Consultant, Womenswear, Blanchardstown, BT2
"Holt Renfrew is an iconic Canadian brand. The energy and passion that all of my colleagues have for the business and the industry is unlike anything that I’ve ever seen in my career. It’s incredibly stimulating to work in an environment that’s constantly changing and inspires me to do my very best work, every day."
Alia Kalicinsky, Manager, Store Experience, Holt Renfrew
"At Holt Renfrew, I have been able to combine my love of fashion with my passion for customer service. My focus is on delivering extraordinary experiences for clients. Every day presents new and exciting opportunities to surprise and delight clients from personal appearances by our top designers, to exclusive fashion presentations. My grandfather always told me that if you love what you are doing, it's not work; he was right."
Amber Klaehn, Sales Manager, Designer Womenswear and Personal Shopping, Holt Renfrew
"When I joined Selfridges 17 years ago, I could tell straight away that this was going to be a great place to work. I also got a buzz from the store and I still feel that. It is a business that wants to stretch and develop you - there is a real desire and challenge to do things better."
David Jarvis, Store Director, Oxford Street, Selfridges
"De Bijenkorf is a department store that gives its customers a unique shopping experience by showcasing eye-opening new brands and providing top-class service. That includes giving customers a warm welcome and knowing exactly when to offer assistance and advice. Service is also in the detail. The little things, like handing over the purchase personally rather than passing it across the counter. Our customers should feel physically and mentally energised when they leave the store."
Christian van Drumpt, Store Manager, The Hague, de Bijenkorf

OUR BUSINESSES

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About

About

Brown Thomas is Ireland’s premier lifestyle retailer. Through its internationally acclaimed and award-winning window displays, renowned fashion shows, exclusive product launches and unique luxury boutiques, Brown Thomas offers an unparalleled luxury shopping experience. It is a destination for Irish and international customers alike.

In addition to its flagship store on Grafton Street, Dublin, Brown Thomas has department stores in Cork, Limerick and Galway as well as four Fashion and Beauty stores, BT2, across the greater Dublin area, including Grafton Street, Blanchardstown, Dundrum and Henry Street.

History

History

The iconic Brown Thomas store on Grafton Street, Dublin traces its roots back to 1849 when the haberdashers and drapers, Hugh Brown and James Thomas, founded the business.

Brown Thomas was bought by Harry Gordon Selfridge in 1919 and remained under his ownership until 1933.

Almost four decades later, in 1971, Galen Weston took a stake in Brown Thomas before acquiring the entire business in 1983. Under the Weston family's ownership, Brown Thomas has recaptured its former position as Ireland's leading luxury retailer. There has been substantial investment in the business and significant growth.

The four Brown Thomas stores share a contemporary approach to luxury retail while maintaining their individuality. As Ireland's leading premium retailer, the stores attract loyalty from customers around the world.

Vision and Values

Vision and Values

Brown Thomas has a simple, ongoing mission: to be the best in everything it does. All members of the team are encouraged to help achieve this goal and in return the business strives to recognise their success, facilitate their development and ensure Brown Thomas remains a consistently great place to work as well as shop.

Brown Thomas has five key values:

Delight the Customer
Work as One
Make it Happen Now
Deliver Your Best
Innovate and Lead

These values are integral to the business’ success and Brown Thomas’ people aim to deliver against them every day.

Awards

Awards

Integrated Direct Marketing Awards 2013, GOLD for Best Customer Magazine, by Direct Marketing Association

Integrated Direct Marketing Awards 2013, BRONZE for Best Loyalty Programme, Retail, by Direct Marketing Association

Integrated Direct Marketing Awards 2012, GOLD, for Best Creative by Direct Marketing Association

 

Connect with us

Connect with us

To find out more about Brown Thomas in Ireland visit their website.

http://www.brownthomas.com

You can also follow Brown Thomas on social media.

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About

About

Holt Renfrew is a Canadian business of international renown. Home to some of the world’s most prestigious labels and innovative designers, Holt Renfrew is acclaimed for offering leading luxury fashion and lifestyle shopping experiences to its customers. The business has 2,500 employees with eight stores across Canada in Vancouver, Calgary, Edmonton, Montreal and Toronto (Bloor Street, Sherway Gardens and Yorkdale).

In early 2013, Holt Renfrew launched hr2, Canada’s first premium off-price concept, offering leading brands and on-trend styles at irresistible prices, and welcomed Montreal’s Ogilvy to the family.

History

History

Holt Renfrew's history dates back to 1837, when Irishman William Samuel Henderson opened a hat shop in Quebec City. In 1860, G.R. Renfrew became a partner in the business and seven years later, John Holt joined the firm, sowing the seeds of the modern Holt Renfrew brand.

Through the 19th century, the group developed across Canada and even boasted Queen Victoria as a customer.

In 1986, the business was acquired by the Weston family. Since then it has become Canada's foremost destination for luxury shopping experiences.

At the cutting edge of style and innovation, Holt Renfrew is committed to meeting customers' needs through exceptional merchandise and outstanding service. Ultimately, it is the combination of these elements, together with an exciting and rewarding shopping experience, that distinguishes Holt Renfrew across Canada.

Vision and Values

Vision and Values

Holt Renfrew’s vision is to define the luxury lifestyle shopping experience through building lasting relationships with their people, customers and partners. 

Holt Renfrew has four core values.

Inspire with Service
Lead with Passion
Own it with Pride
Earn Lasting Relationships

Every member of the team is keenly aware of these values and encouraged to deliver against them.

Awards

Awards

Canada's 50 Best Managed Companies Awards 2013, 2012, 2011, 2010, 2009 by Deloitte

Two Retail Council of Canada Marketing Awards

Eight Visual Merchandising and Store Display Awards

Retail Council of Canada Excellence in Retail Award

Connect with us

Connect with us

To find out more about Holt Renfrew visit their website.

http://www.holtrenfrew.com

You can also follow Holt Renfrew on social media.

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About

About

Selfridges is one of the most iconic retail brands in the world. Since first opening its doors more than a century ago, it has been famed for its style, creativity and innovation.

Operating from its iconic flagship store on London’s Oxford Street, as well as Trafford, Greater Manchester, Exchange Square in Manchester City Centre and the Bullring in Birmingham, Selfridges is synonymous with all that is thrilling about luxury retail.

History

History

Selfridges was founded in 1909 by Harry Gordon Selfridge, a visionary with an intuitive understanding of the theatre of retail.

The London store’s rich and vibrant past is captured in a highly successful TV series “Mr Selfridge”, which charts the beginnings of the store and the story of its founder.

In 2003, Selfridges was acquired by the Weston family who were keen to build on their success in Canadian and Irish luxury retail. Under the Weston’s ownership, its stores have undergone a renaissance, achieving a leading position among the world’s great department store brands.

Constantly updated, Selfridges is renowned for its exceptional customer service, cutting-edge design, and great products. It represents the pinnacle of leading luxury shopping experiences.

Recognised globally for its unique approach to retailing, Selfridges has been voted ‘Best Department Store in the World’ for an unprecedented three times in a row by the Global Department Store Summit in 2010, 2012 and 2014.

Vision and Values

Vision and Values

Selfridges' vision is to be the destination for the most extraordinary customer experience by surprising, amazing and amusing their visitors and making everyone feel welcome.  

The business has five values which guides its thinking and enables Selfridges to achieve its targets and vision.

We own customer experience
We lead and inspire
We take responsibility and deliver
We show respect
We share our knowledge

Awards

Awards

Best Department Store in the World 2014 - Intercontinental Group of Department Stores (IGDS)

Best Department Store in the World 2012 - Intercontinental Group of Department Stores (IGDS)

Best Department Store in the World 2010 - Intercontinental Group of Department Stores (IGDS)

 

Connect with us

Connect with us

To find out more about Selfridges in the UK visit their website.

http://www.selfridges.com

You can also follow Selfridges on social media.

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About

About

De Bijenkorf is the Netherlands’ leading luxury retailer, admired for its beautiful merchandise, exceptional window displays and fabulous in store events. Offering the latest fashion trends and the most cutting-edge brands, de Bijenkorf focuses on inspiring customers and providing them with truly exciting shopping experiences.

De Bijenkorf‘s oldest and largest flagship store is in the heart of Amsterdam at Dam Square. Two more large stores are located in the center of The Hague and Rotterdam. Furthermore, de Bijenkorf can be found in Amstelveen, Eindhoven, Maastricht, Utrecht and online at debijenkorf.nl. Over the course of the next five years these stores will be elevated to flagship level as part of an ambitious investment programme. There are also three smaller stores in Breda, Groningen and Den Bosch. 

History

History

De Bijenkorf was founded in 1870 by Simon Philip Goudsmit. It was initially a small haberdashery on the Nieuwendijk, one of Amsterdam's oldest streets. In 1909 the shop moved to Dam Square on a temporary basis so the de Nieuwendijk store could expand. The new location proved to be highly successful and it was decided that it should remain there permanently. An impressive department store was therefore established; the first of its magnitude and stature in the Netherlands. 

Further stores were opened through the last century. In 2001, the flagship Amsterdam store was declared a national monument.

In 2011, de Bijenkorf was acquired by the Weston family. The acquisition marked the beginning of considerable investment in the business in order to accelerate the implementation of its premium experience strategy.

Vision and Values

Vision and Values

de Bijenkorf has one overriding ambition: to make every visit to its stores a truly exciting experience. The business strives to achieve this goal through its dedication to customers; inspiring them with a style that combines modernity with tradition as well as a focus on luxurious, desirable merchandise, within an environment of authentic architecture and appreciation for arts.

de Bijenkorf has six values that lie at the heart of the business:

Passion for customers
Continuous innovation
Taking responsibility
Working together
Open to change
Respect for the individual  

These values are firmly embedded in the de Bijenkorf culture and distinguish the business for customers, team members and stakeholders.

Awards

Awards

Best Mobile website 2013 by Dutch Interactive Award

Best Mobile website 2013 by Thuiswinkel Awards

Best Bricks & Clicks 2012 by ING Retail Awards

Best Bricks & Clicks 2011 by ING Retail Awards

The Best Retail Chain in the Netherlands, 2010 by GFK

Connect with us

Connect with us

To find out more about de Bijenkorf in the Netherlands visit their website.

http://www.debijenkorf.nl/

You can also follow de Bijenkorf on social media.

Building for the future

DRIVING POSITIVE CHANGE

As a family business we are committed to leaving a lasting legacy for future generations. We care about the effect our Group has on the environment and through our passion, profile and geographical footprint we want to make positive change happen.

Selfridges Group is built around iconic stores. From the time of their foundation, these unique places have had a positive impact on their surroundings and their communities. We are determined to build on that legacy, creating a sustainable future for our business, our customers and our society.

Our corporate social responsibility strategy rests on four pillars:

  • Respecting Our Environment
  • Driving Positive Change
  • Selling Products Responsibly
  • Inspiring Our People

We are passionate about all these issues because we believe these are the areas where we can add the most value and make a difference.

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Selfridges Group News

Contact Us

If you would like to contact Selfridges Group you may use the form below or email enquiries@selfridgesgroup.com

Selfridges Group Enquiries
400 Oxford Street
London
W1A 1AB

To get in touch with one of our businesses please visit their website.